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Reliance IndiaCall Services

Service Guide - Prepaid Service - Canada

This Service Guide is subject to and a part of the Reliance IndiaCall Customer Services Agreement (the “Agreement”), and may be changed and/or discontinued at any time by Reliance IndiaCall.  In order to use the Service described below, you must be enrolled as a Reliance IndiaCall customer.  Please see the Agreement on our website at www.rRelianceindiacall.com/canada  (the “Website”) for enrollment information and further details concerning the Service.

1. Descriptions and Availability of Service.  This Service allows you to purchase in advance virtual calling card capabilities to enable you to place calls to India from certain provinces and territories of Canada 24 hours a day, seven days a week (the “Service”).  For an up-to-date listing of the jurisdictions in which you can use the Service, please check our Website.

2.      Rates and Charges.  The applicable rates and charges for the Service are as follows:  

  • Call Charges:  13.9 cents/minute for calls to anywhere in India, anytime.
  • Connection fee:  None
  • Billing Increment: One minute.  Fractions of a minute are rounded up to the next whole minute.
  • Payphone surcharge: NIL
  • Taxes and other charges as described in Section II of the Agreement may apply.

3.  Access Number. To access the Service, you must dial the toll free access number 1-866-3-RELIANCE (1-866-373-5426). After dialing the access number, you must enter your registered phone number and the personal identification number (“PIN”) that has been assigned to you, and then the destination number.  If you are dialing from a registered phone number, you may not be required to enter your PIN.

 

4.  Usage Conditions.  The following conditions are specific to the Service:

  • In order to use the Service, your Reliance IndiaCall Account (your “Account”) must have a sufficient balance to cover the cost of the Service. 
  • As you use the Service, your Account will be debited accordingly.  Your call will be interrupted with an announcement 60 seconds prior to the time your Account balance will be depleted.
  • Calls in progress will be terminated if your Account balance is insufficient to cover the cost of continuing the call.

5.  Usage Information.  You will have confidential access to your usage information – for the current month only – on the Website under “My Account” 24 hours a day, seven days a week. We will not send any invoice or statement to you concerning your usage.

 

6. Prepayments.  The following conditions will govern prepayments you make to your Account balance:

  • You may add to your Account balance at any time by accessing “My Account” at our Website www.relianceindiacall.com/canada or by calling our customer service center at 1-888-6-RELIANCE (1-888-673-5426) and requesting that a prepayment be credited to your Account balance. 
  • Any prepayment will be charged to the credit, debit or charge card that you listed in your application for enrollment as a Reliance IndiaCall customer.   We will provide you with an e-mail confirmation each time you make a prepayment that is credited to your Account balance.
  • Prepayments must be made in certain dollar denominations, with a minimum of $5.00.
  • The prepayments credited to your Account do not expire so long as your Account remains active.  If your Account does expire, however, we will not be obligated to refund any balance remaining in your Account to you.  See our Expiration Policy in Section III of the Agreement for further details.
  • Please note that unless we discontinue the Service while your Account is still active, we are under no obligation to make any refund of any prepayments you make toward the Service under any circumstances. Thus, you should only make prepayments to your Account if you believe that you will use the balance.

6.  Billing Disputes.  You must notify us by calling our customer service center at 1-888-6-RELIANCE (1-888-673-5426) or by e-mail at customercare@relianceindiacall.com of any disputed charges within thirty (30) days of the charge being posted to your Account.  To the extent we determine that an adjustment is warranted, we will credit your Account accordingly.

 

7.  Cancellation.  We will provide the Service to you until one or more of the following events occur:

  • You choose to close your Account by notifying us by e-mail at customercare@relianceindiacall.com or by calling our Customer Service Center at 1-888-6-RELIANCE (1-888-673-5426).  We will then shut down the access to your account. You will not be entitled to any refund of the unused balance in your Account as of the date you terminate your Account.
  • Your Account balance is depleted and you do not replenish your Account balance.
  • We suspend or terminate your Account or your ability to replenish your Account balance as provided in Section III of the Agreement.
  • We discontinue this Service, in which case we will refund the unused balance in your Account to you.

8.    Customer Service: If you have any questions, concerns or complaints about our Service, you may contact our Customer Service Center 24 hours a day, seven days a week by e-mail at customercare@relianceindiacall.com or by phone at 1-888-6-RELIANCE (1-888-673-5426).